Evaluation of Reaction (Satisfaction)
Were learners satisfied in terms of convenience, comfort of the facilities and quality of presenters?
Did learners feel that the amount of information and resource materials provided met their needs?
Were learners satisfied with the program and feel it was a good use of their time?
Were learners more confident in their ability at address the issues presented during the program?
Evaluation of Learning (Knowledge, Skills and Attitudes)
Will learners demonstrate increased knowledge related to the program content?
Will learners be able to demonstrate a new skill by the end of the training program?
Will learners report understanding of the impact communication skills have on patient outcomes?
Evaluation of Behavior (Transfer)
Will learners demonstrate effective communications skills in standardized clinical encounters?
Will learners self-assess their strengths and weaknesses in real patient encounters?
Will faculty role-model effective communication skills in clinical encounters?
Evaluation of Results (Outcomes)
Will learners apply the communication skills model in real clinical encounters?
Will patients report satisfaction with the communication skills of learners?
Will learners report increased involvement of faculty as facilitators?